Compare Entellium CRM to Our Competitors

How does Entellium software stack up against the competition? Check out the chart below and click the "Strengths" tab for more information.


Entellium
  1. Focus on improving business performance at minimal cost and complexity.
  2. Have between one and 500 employees.
  3. Want easy integration with Microsoft Outlook and Intuit QuickBooks.
SalesForce.com
  1. Have complex customization and integration requirements.
  2. Are willing to spend more for an on-demand computing platform.
  3. Do not require a written service level agreement.
NetSuite
  1. Want to deploy e-commerce, accounting, sales, service and marketing modules all at once.
  2. Aren't budget constrained.
Microsoft CRM
  1. Are heavily invested in Microsoft technologies.
  2. Have the IT resources for deployment plus servicing their users.
Sage CRM
  1. May be interested in moving "on-premise" down the line.
  2. Are interested in sales and service functionality for every user.
Sugar CRM
  1. Are heavily invested in open-source technologies (LAMP stack).
  2. Are IT-centric and have resources to customize and deploy to users.
Entellium
  1. Powerful, award-winning CRM capabilities
  2. Modular architecture (you only pay for what each employee needs)
  3. 24x7 support at no extra cost
  4. Exclusive focus on small and midsize businesses
  5. Easy-to-use design speeds user adoption and productivity
SalesForce.com
  1. Leader in on-demand: 600,000+ subscribers
  2. Powerful CRM and system administration capabilities
  3. Speed
  4. Public corporation since 2004
NetSuite
  1. Complete suite of CRM, e-commerce and Accounting/ERP tools
  2. Good value if a business is looking to replace (or buy for the first time) their business application
  3. Great dashboards
  4. Public corporation since 2007
Microsoft CRM
  1. Integration with Outlook and Office
  2. Public corporation since 1986
Sage CRM
  1. Icon-rich user interface
Sugar CRM
  1. Open source model ideal for organizations that want to make significant customizations to the code base
Entellium
  1. No support for complicated integration and customization requirements
SalesForce.com
  1. Many hidden fees for add-on features and support
  2. Many customers feel "nickel and dimed to death"
  3. Increasing focus on the FORTUNE 1000
  4. "View and Edit" user interface hinders productivity—information users need are on different screens, requiring more clicks to accomplish daily work
  5. Advanced workflow and automation require significant cost and setup
  6. Solution is designed and optimized for bigger businesses with big budgets
NetSuite
  1. If you're NOT looking to switch to a new accounting package
  2. Focus on e-commerce, inventory and order processing
  3. Much longer path to ROI due to significant setup and implementation costs
  4. Significant customization and setup required
Microsoft CRM
  1. Complex pricing and infrastructure requirements
  2. Significant customization and setup required
  3. Partners will be the primary support contact
  4. Lack of commitment to on-demand—partners will want to migrate customers to on-premise to make higher margins
Sage CRM
  1. Partner is the primary support contact—makes call resolution more difficult
  2. Confusing buying experience—the differences between the Sage product family (including Sage CRM, Sage CRM.com and SalesLogix) are often lost on customers
  3. Lack of commitment to on-demand—on-demand customers will likely face a sales pitch down the line from Sage partners to migrate customers to on-premise which yields higher margins
Sugar CRM
  1. Widely perceived to be the "do-it-yourself" option for CRM
  2. Difficult to realize positive ROI without significant IT expertise


[Competitor comparison is based on the information available to the general public as of February 2008. Email us at webmaster@entellium.com if you feel any of the information has become inaccurate.]


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