CRM Case Studies

Community South Bank

Community South evaluated a number of Customer Relationship Management (CRM) applications - including Salesforce.com, Goldmine, Act!, and TechExcel - before choosing Entellium. Many Community South employees praise the intuitive nature of Entellium's user interface. "I found the import wizard easy to use," said Nancy Crownover, a sales assistant for the Inside Sales Group. "I import hundreds of leads a month, and this tool quickly uploads all my new leads. It even checks for duplicates!"

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ScreenPlay

"ACT! and Goldmine weren't really upgrades from Excel, and Salesforce.com made us pay for a great deal of functionality we didn't really need. Entellium eSalesForce offered multiple sales processes, whereby each sales rep could use the ideal process for their role," said Mitzi Graham, executive director of ScreenPlay. "Entellium's modular pricing and flexible terms were just an added benefit. We were up and running within a week."

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Corefino

"As a provider of outsourced business services, we are big fans of the hosted model," said Tom Ransom, VP of marketing at Corefino. "So we carefully reviewed a number of hosted providers to see if their respective solutions could meet the needs of our complex workflow. In the end, only Entellium could."

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MobileLime

"We were looking for a system that was both user-friendly and offered powerful reporting capabilities," said Peter Wolf, vice president of sales, MobileLime.

"With Entellium, we don't have to sacrifice business intelligence output from our CRM package in exchange for user-friendliness for our sales team – we have both."

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Milestone Group

"Our team has years of experience with CRM, so we know first-hand that user adoption is the key to success. Entellium's solution is just faster for our people to use - Salesforce.com makes you navigate through more tabs and screens to do the same job that Entellium does in their Activity Center," said John Meaney, partner at the Milestone Group. "Our folks are much happier now that we've switched from Salesforce.com to Entellium, and not surprisingly, we're seeing an immediate lift in productivity as a result."

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Forrester Research

"[Entellium is] very focused on usability and user experience for customers...[the company's solutions are] priced very attractively compared to other vendors in the market."

Network Computing

"Entellium's Pro-Activity benefits from a well-designed and implemented interface."

"We were wowed by its "Take Me To" drop-down, which provided instant navigation to nearly any location in the system..."

"The well-organized Entellium Pro-Activity desktop is one of the best.  Several useful, real-time displays, including Revenue Analysis, Quota Tracking and Pipeline Dashboard…"

Questions? Call Toll-free 24 x 7 : 1-800-539-9973 or

Frost & Sullivan in naming Entellium the recipient of its 2005 Customer Leadership Award for Hosted CRM

"Entellium offered free, real-time, round-the-clock customer support and service at no additional charge.  Such aggressive market positioning…provided SMB customers with an experience that enterprise level firms usually received at a price."

Bruce Daley, the Enterprise Software Observer

"From what I've seen, Entellium is working to build the iPod of CRM"

TMCNet.com

"[Entellium has] a worthwhile improvement to a CRM suite -- your employees spend less time with the stuff."

Creative Strategies

"Entellium's software ….features more advanced workflow capabilities than typically are found in CRM applications"

"Entellium delivers an easy-to-use interface with a lot of power, including pre-built apps for voice, chat and Excel integration along with a powerful embedded workflow process which I consider critical for delivering hosted-CRM into vertical markets."

Questions? Call Toll-free 24 x 7 : 1-800-539-9973 or

Yankee Group

"Entellium really impresses on several levels, including its modular format that enables companies to select and use "pieces" of its software tailored to their specific needs, but with workflow capabilities that go beyond basic routing and allows companies to execute their business truly in lock-step with internal processes as they define them. This functionality is unmatched by any other vendor, and it's being offered at price points far below what is currently on the market."

Allen Bond Group

"Whether you're in sales, marketing or customer service, Entellium has created a modular architecture that is not only elegant in its simplicity, but also rich in features. Specific capabilities include a voice power update that can be a significant time saver, and overall, its value proposition compared to other vendors is much stronger."

CRN

"Recommended, with an 8 of out 10 rating…Entellium's eCustomerCenter and eSalesForce CRM suite is built on an unusual, open and modular Web services architecture… Entellium's architecture presents a lot of opportunities for solution providers whose customers want a CRM suite with open architecture… Although Entellium sells eSalesForce and eCustomerCenter separately, the products are completely compatible with and complement one another."

Questions? Call Toll-free 24 x 7 : 1-800-539-9973 or

eWeek

"Entellium's eponymous hosted CRM suite of applications gives companies a cost-effective alternative to hosted offerings from Salesforce.com and NetSuite. Overall, Entellium provides good customization and data filtering capabilities, as well as an easy-to-use interface"

ASPnews.com

"By focusing on mid-sized companies with less than 1000 employees, and by delivering unmatched workflow capabilities to those companies, Entellium offers an unsurpassed combination of price, performance and features not previously seen on the market."

BizJournals.com

"Entellium's software is also more sophisticated than Salesforce.com's when it comes to the application's ability to coordinate sales employees."

Questions? Call Toll-free 24 x 7 : 1-800-539-9973 or

SearchCRM

"Among its features, Entellium service offers a customizable, workflow process engine, a voice-activated sales update function that allows salespeople to call in sales updates over the phone and integration with Microsoft Outlook and Excel."