Learning & Support

For too many companies, help stops once the sale is made. At Entellium, it's just the beginning.

On-Demand Learning Built In

We don't believe in bulky training manuals, and we don't believe you should have to sign into a Web site just to learn a new feature. We think you should be able to learn our products any time you want, at your own pace. That's why we offer an on-demand learning center right in our products.

Fire up any Entellium solution, and you'll find three powerful learning tools: Live Learning Recordings, Targeted Learning Modules and Recorded Webinars.

Our JUMP-START Program has been designed to help customers with their first CRM initiative. With training organized according to functional groups, it's easy for employees to find the courses that are relevant to them.

If you're interested in personalized training for our products, we offer Customized Learning on an a la carte basis. This service can include one-on-one help from an Entellium deployment expert.

Free Real-Time Support for All

Entellium offers support 24 hours a day, every day, for all users, not just the IT contact or project leader. After all, sales and service reps are the ones actually using the application.

With Entellium, anyone can log an incident or get in touch by email. What's more, an Entellium Help desk rep is available online with a single click, right within the application. Our customers love this high-touch channel because it helps them solve their issues in real time.

Service Level Standards

Guarantee #1

#1 Free real-time, unlimited access to our global customer support via live chat, all day, every day of the year, for every Entellium customer.

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Probably the best support is the support you don't need. Entellium is the only hosted CRM provider that backs up its service level standards in writing. We guarantee:

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