What Happens After I Choose a CRM Solution?

All too often, companies base their CRM evaluations strictly on features and functions, overlooking the critical question of "What Happens After the Sale?" Industry experts agree that the answer to this question is vitally important to your long-term success.

To this end, here's where you stand with Entellium:

JUMP-START Your CRM Initiative

The JUMP-START Program is Entellium's free, customer go-live process. It is far and away the simplest, most high-touch and effective training in the industry. We start by separating employees into three functional groups - the Business Process Owner (sales and service management), the System Manager (who will setup Entellium, probably an administrative assistant or someone from I.T.) and the Representatives (those who interact with customers daily). To make it even easier, we've color-coded the tracks so it's easy to go through the process.

Each group gets live, web-based training sessions dedicated to their role and supplemental user guides that explain key concepts in plain English.

Reps are typically proficient in Entellium after one 90 minute session, and management only needs 3 more sessions. And because Entellium doesn't have any hidden costs, your entire company gets access to the JUMP-START Program at no extra charge.

Dedicated Account Managers, No Extra Charge

It's one of the industry's greatest ironies - how come CRM companies have such lackluster CRM skills? Unless you want to pay more, support is usually limited to email. Why should you have to pay extra for the support you really need? We couldn't come up with a reason either - so we offer every account a dedicated account manager to assist on a daily basis. No matter what the issue - you have a single point of contact that's proactive and in the loop about what you're up to.

This kind of high touch makes all the difference - you get the peace of mind of working with an actual person, not an email address.

Free Real-Time Support for All

Entellium offers real-time support for all users - not just the IT contact or project leader - 24x7x365. It doesn't make sense to limit help desk access to administrative contacts. After all, sales and service reps are the ones actually using the application everyday!

With Entellium, anyone can log an incident or get in touch via email. What's more, an Entellium "CRM Coach" is available with a single click, right within the application. Our customers love this high-touch channel because it helps them solve their issues right there, within the application. And it offers the instant gratification that's so rare in the CRM industry.

#1 in Usability

Industry analysts agree that the #1 CRM deployment risk is lack of user adoption. We took this advice to heart, and designed the industry's most intuitive CRM suite - in fact, Forrester Research, a leading analyst firm, recently awarded Entellium top scores for usability.

With Entellium's intuitive user interface, you spend less time in our application and more time interacting with customers. We offer a superior user experience with one-click navigation across the product, contextual help that anticipates your questions and revolutionary activity management that helps you accomplish more in less time.

Practical Integration

One benefit of purchasing a CRM system is the ability to share accurate, up-to-the-minute customer data across the organization, and into other IT investments like an accounting or ERP package. While every hosted CRM company has a way to do this, some offer more flexibility and better value.

While the competition offers an entire integration platform (complete with extra fees), Entellium offers pre-built "connectors" to the most popular software packages around. This makes integration easy, fast, and affordable. Before you buy, ask the other hosted companies to show you how much it will cost to do integration their way.

Why Start from Square One?

Your business is clearly unique - so Entellium lets you focus on customizing the items that are truly important to your best practices, rather than mundane details. Over the years, we've noticed that some aspects of CRM are common to businesses of any size, in any industry. Armed with this intelligence, we pre-populated the default Entellium configuration with information that's highly likely to apply to your business.

For example, you probably generate leads and opportunities from marketing campaigns, cold calls, direct mail, referrals, email, phone, website, walk-ins, or tradeshows - all those values are built right in. The same goes for many other fields, like Departments (management, customer service, finance, IT, marketing, product, R&D, sales), lead status (new, not started, working, disqualified, lost, no response), customer support levels (Platinum, Gold, Silver), role in sale (User Buyer, Financial Buyer, Technical Screener, Champion, Other) and many others.

Service Level Standards

With a hosted service, you're paying a monthly fee for the application - in addition to access, what do you get in return? Entellium is the only hosted CRM provider that offers our service level standards to you in writing - what you see is what you get. Best of all, Entellium offers the most competitive service level standards, like the following:

  • More uptime
  • No mandatory contracts
  • Customer data export upon request
  • Free, global 24x7 support via multi-channels
  • Rapid incident response and resolution times